Q: How long will shipping take?
A: Please allow 7-14 Days for shipping. Holidays can take up to 20 days. Shipping is through USPS Express Mail Service (EMS). Ships direct from the factory new in the box, so you never get any used/open/broken merchandise.

Q: I never received my order, what shall I do now?
A: If your order is past the estimated delivery date and you have not received it, please contact Customer service.
If the tracking information indicates the package has been delivered, please check with your family members or neighbors. Packages are occasionally left with a building manager, or placed somewhere safe such as your porch, garage.
The parcel is sent by STANDARD FLAT SHIPPING by EMS you should pay attention on your mail box because the mail service may leave a notice for you to claim the parcel from your local postal office.
If we determine that your shipment is outside of our estimated delivery time frame, we will initiate a trace with the shipping carrier in order to locate it. Please allow up to 20 business days for the trace to be completed once you alert us of the issue. If the package can be located, it will be delivered to you. If the shipper is not able to locate the original shipment, we will either send a replacement, or issue a refund. As soon as the trace is complete, we will send you a notification via email. Please note that, An amount of $32 USD will be deduced per item in a package,If a customer Refuse a box set package, delivered to him/her, and claim for FULL Refund. This $32 USD (per item) will cover the shipment cost, which we paid for that specific item. If an item is rejected or if bounced back to us, and a customer requests the box set item to be re-deliver again, then a customer will pay the shipment cost this time, which is $32 USD per box set item. Unfortunately, we are unable to re-deliver the box set item FREE to you.

Q: Why are these DVDs so inexpensive?
A: We do not sell bootlegs, copies, unauthorized material or pirated DVDs. Our DVDs are officially authorized international releases. These DVDs are the same as the U.S. released versions, the same high quality DVD'S.
There is only a slight difference with the packaging and may contain Asian and English writing. They are region free or region 1 which is original English audio and NTSC/PAL format compatible, which means they will play on all region coded DVD players.

Q: Will these DVD's play in English and are they Guaranteed to Play in all USA or International DVD Players?
A: These DVDs play in English and are Guaranteed to Play in all USA DVD Players. ALL DISKS ARE EASILY USED WITH ENGLISH NUMBERS ON the BOXES AND DISKS. They will also play in any other Region 1 NTSC DVD Player. Although the sets are foreign manufactured, the sets are brand new, licensed, legal, factory made high quality DVDs. We do not tolerate or sell pirated or bootleg versions.

Q: What video standard does my country use?
A: If you're in North America, Japan, Korea, the Philippines and parts of South America, you use NTSC. Most other areas of the world use PAL or SECAM. Half of Brazil uses NTSC while the other half uses PAL-M. Argentina, Uruguay and Paraguay use PAL-N. The rest of the world uses mainly PAL. If you're unsure what your video standard is, contact your local cable or broadcast company. Also, on the back of most video tapes is indicate what video standard the tape is. This is a good representation of what your video standard is.

Q: Do you have a minimum purchase requirement?
A: No.

Q: What forms of payment do you accept?
A: We ONLY accept PayPal and Google Checkout at this stage. Your items will not be shipped until payment is complete.

Q: Why do the DVDs I just bought skip and jump?
A: Older DVD players may experience skipping or freezing while playing some of the discs. Newer DVD players have the latest firmware and laser pickups hardware that DO NOT suffer from the freezing and skipping issues that plagued some of the older models.

Q: Do you carry the newest releases?
A: No. DVDSquare is a wholesale company dealing in discounted opportunities only. All newest releases must be purchased through the studio distributors directly.

Q: Do I need to open an account to order from your site?
A: No. You can simply add the items you are interested in purchasing to the shopping cart and checkout. You will create an account during checkout, which you can use the next time you order. It will remember your billing and shipping details for easy checkouts in the future.

Q: Do you ship worldwide?
A: Basically YES, we can ship worldwide. But we are not able to ship to countries that are currently suffering from economic sanctions imposed by United Nations or International couriers may not deliver shipment to countries which are at war. For hard-to-reach destinations, the shipping cost may be higher and the transit time may be longer. Estimated shipping costs can be calculated from the shopping cart.

Product Display/Colors

We attempt to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

WE DO NOT TOLERATE OR SELL PIRATED OR BOOTLEG VERSIONS.